At JaqBella Hair Studio, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us!

Shipping policy

SA Express delivery -  ZAR100.00 / FREE (Orders over 550 ZAR)

The estimated delivery time will be between 1-3 working days, depending on the delivery address.

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Return & Exchange policy

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 working days depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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